Pick Up Orders, Shippings & Returns
PLEASE ENSURE THAT YOU READ THE FOLLOWING INFORMATION CAREFULLY BEFORE PURCHASE & CHECK OUT PROCESS. Any queries please do not hesitate to contact our Customer Sevice Support via the Contact Us session of GB Shop Oceania's website.
All GB Shop Oceania products carry a 30 day guarantee against manufacturer’s defects. If you experience an issue within this time period please contact our Customer Service Support. Any defects outside this time period are reviewed on a case by case basis. Proof of purchase must be provided at the time of RMA application. GB Shop Oceania reserves the right to request the return of defective merchandise for inspection. Please allow up to 15 days for shipment of replacement goods.
Should you have purchased your Gracie Barra product through a third party retailer, please contact them directly for any returns or exchanges please.
Please note that the Customer is responsible for the return shipment, and all shipping fees for the exchanged item(s). Please allow up to 15 days for shipment of replacement goods.
GB Shop Oceania offers product bundles that combines products to enable great savings to our Customers! As these are sold together at a discounted price, should you choose to return any part of a bundle, you will forfeit the discount and any refund you receive will be less that amount.
If a component of your bundle does not fit or is defective, please fill out the information as instructed in the Procedure to Return Product section and be sure to indicate it is part of a bundle and our Customer Service Support with specific instructions. Proof of purchase must be provided at the time of RMA application.
PROMOTIONAL DISCOUNTS AND ITEMS
If you choose to return an item that was part of a promotional discount, any refund you receive will be less the amount of the promotion.
Typically, returns are processed within five to seven business days of receipt. Depending on your bank or credit card issuer, you should see the refund after processing from our Customer Support Service. If you haven't received your refund in ten business days after we received your return, please for additional assistance.
PROCEDURE TO RETURN PRODUCT
Please contact our Customer Service Support via “Contact Us” to open a support ticket and provide the appropriate information listed below.
Please ensure that you detail in your correspondence with our Customer Service Support:
- GB Shop Oceania Order Number
- Proof of Purchase Receipt
- Item(s) you wish to exchange, and/or return
- Reason for return (choose from the following list):
- Damaged -the shipping box or packaging shows visible signs of damage, likely incurred during transit, and as a result, the products within have sustained damage.
- Defective - the box or packaging appears fine, but the product within is not working as intended or is damaged.
- Received incorrect item.
- Does not fit.
New merchandise (not washed/worn/altered or soiled) suitable for resale, may be returned for exchange within 14 days of purchase. All returns must be in the original packaging, with all tags attached, or they will be subject to a 20% restocking fee. Customer is responsible for cost incurred for returning product and, for exchanges, once GB Shop Oceania receives the returned merchandise the exchange will be shipped to you.
All returns or exchanges will be at the discretion of GB Shop Oceania. GB Shop Oceania reserves the right to request the return of defective merchandise for inspection. Please allow up to 15 days for shipment of replacement goods.
PICK UP ORDERS
The pick up can be made at
Unit 6/ 128 Old Pittwater Road
Brookvale NSW 2100
The schedule for the pick up works from Monday to Saturday (business days only) as follows:
We ask our clients to always check their orders before they live GB Shop's office. Complains made after the client lives the warehouse will not be accepted.
All international shipping rates and delivery times are only estimates provided by the courier companies and actual delivery times may be longer depending on location and local
Customers are responsible for paying any Customs fees and Duties charged by your Country.
- Pick Up Orders, Shippings & Returns