Returns, Exchanges and Pick Up Orders

RETURNS & EXCHANGES

PLEASE ENSURE THAT YOU READ THE FOLLOWING INFORMATION CAREFULLY BEFORE PURCHASE & CHECK OUT PROCESS.

Any queries please do not hesitate to contact our customer support team via phone, “contact us”, or via e-mail sales@gbshop.com.au

PLEASE BE READY TO PROVIDE THE FOLLOWING IN YOUR INITAL EMAIL OR PHONE CALL FOR FASTER SERVICE - 

 - Customer name (first and last) or name on order (first and last).

- Order ID number

- Description of product you would like to return or exchange (size, color, product name).

- Desired resolution (return or exchange)

 

MANUFACTURER DEFECT

All GB Shop Oceania products carry a 30 day guarantee against manufacturer’s defects. The 30 day guarantee period starts from the date the client receives the product. If you experience an issue within this time period please contact our customer service support team. Any defects outside this time period are reviewed on a case by case basis.

Proof of purchase must be provided at the time of initial return and exchange request. GB Shop Oceania reserves the right to request the return of defective merchandise for inspection. Please allow up to 15 days for shipment of replacement goods upon receipt of your defective product.

Should you have purchased your GB Shop Oceania product through a third party retailer, please contact them directly for any returns or exchanges please.

 

DEFECT

GB Shop Oceania reserves the right not to exchange or refund product that shows any sign of damage not resulting from manufacturing defect. This applies to accidental, malicious or other wearer related damage.

Examples of this which are not limited to, are as follows:

  • Cut marks on seams, stitching, or collars
  • Incorrect product washing, or care
  • Material decomposition due to prolonged dampness
  • Signs of extreme damage, or wearer misuse
  • Stained Fabric

Should you require any additional information or assistance regarding this policy please do not hesitate to contact customer service.

 

EXCHANGES

New merchandise (not washed/worn/altered or soiled) suitable for resale, may be returned for exchange within 14 days of purchase. All returns must be in the original packaging, with all tags attached.

Please note that the customer is responsible for the return shipment and all shipping fees for the exchanged item(s). This includes a per garment restocking fee per garment/item which will be invoices at the time the exchange is requested on our Website/during the exchange process. Once GB Shop Oceania receives the returned merchandise the exchange will be shipped to you.

Please allow up to 15 days for shipment of exchanged goods from receipt of your returned product. Proof of purchase must be provided at the time of the initial return and exchange request.

 

REFUNDS

Typically, refunds are processed within seven business days of receipt of instruction, and receipt of returned product at our warehouse. Depending upon your bank or credit card issuer, you should see the refund after processing from our customer service support team. If you have not received your refund within ten business days after we received your return, please contact our customer service support team for additional assistance.

 

PROCEDURE TO RETURN PRODUCT

All returns must be actioned, and processed through our customer service team.

During this process please ensure that all information requested above is provided along with any documentation to be enclosed with your return to our warehouse.

The information that will be requested from you will include the following:

GB Shop Oceania Order Number

Proof of Purchase Receipt

Item(s) you wish to exchange, and/or return

Reason for return (choose from the following list): •

  • Damaged - the shipping box or packaging shows visible signs of damage, likely incurred during transit, and as a result, the products within have sustained damage.
  • Defective - the box or packaging appears fine, but the product within is not working as intended or is damaged.
  • Received incorrect item.
  • Does not fit.

Please also send the images of the product or defect (if this is the case).

 

New merchandise (not washed/worn/altered or soiled) suitable for resale, may be returned for exchange within 14 days of purchase. All returns must be in the original packaging, with all tags attached. The customer is responsible for cost incurred for returning product along with restocking fee per garment/item which will be charged during the return and exchange process. Once GB Shop Oceania receives the returned merchandise the exchange will be shipped to you.

All returns or exchanges will be at the discretion of GB Shop Oceania. GB Shop Oceania  reserves the right to request the return of defective merchandise for inspection. Please allow up to 15 days for shipment of replacement goods.

Any queries please do not hesitate to contact our customer support team via phone, “contact us” form, online chat or via e-mail sales@gbshop.com.au 

 

PICK UP ORDERS

The pick up can be made at

Unit 6/ 128 Old Pittwater Road

Brookvale NSW 2100

02 89649938

The schedule for the pick up works from Monday to Saturday:

 MONDAY  TUESDAY  WEDNESDAY   THURSDAY   FRIDAY  SATURDAY 
 12PM-1:30PM   10AM-12PM     10AM-12PM   12PM-1:30PM   9AM-12PM 
 4PM-8:30PM  3:30PM-8PM   4PM-8PM   4PM-8PM  4PM-8PM   

 

 

 

 After pick up your order please always check your orders before you leave. Complains made afterwards will not be accepted.

 

INTERNATIONAL ORDERS

All international shipping rates and delivery times are only estimates provided by the courier companies and actual delivery times may be longer depending on location and local

 ATTENTION: Customers are responsible for paying any Customs fees and Duties charged by your Country.